Purpose: Tracks and reports device repair submissions, status and disposition
Customer Benefit: Improves efficiency by identifying device status. Also allows customer to identify device performance trends over time.
• Serial #
• Model #
• Devices in repair
• Devices repaired historically
• Problem code
• Ship date to customer of repaired device(s)
A chart which displays all customer repairs both historical and current as well as a statement of the problem and action (replace/install/fix) to remedy the device.