To improve operations, facility managers need to understand complex information about their mobile devices, but this information is often hidden in separate places. Zebra VisibilityIQ™ APIs empower users with three key business sets of information:
- Knowing what assets you have
- Knowing where your assets are
- Knowing your assets’ health
Zebra VisibilityIQ APIs expose volumes of detailed information related to device health, availability, utilization, and support. Powered by Zebra Savanna software, we conduct detailed analytics on this data to direct the customer’s best next action, ensuring your workers are available to focus on their most impactful tasks.
Zebra consolidates your support/repair data and collects more than 250 machine-level data points across software, battery, and devices and distills this down into actionable insights.
Leveraging Zebra VisibilityIQ APIs, users can derive granular insights regarding device health, availability, utilization, and support.
- Device health: Identify a battery is nearing end of useful life or trigger maintenance. Offer insights into device usage and software applications errors to facilitate troubleshooting.
- Availability: Provide visibility into device fleet size and location to prevent loss and shrinkage.
- Utilization: Understand how and when applications are being used, up to date and secure.
- Support: Obtain the latest status on your support tickets and repairs.
VisibilityIQ – Value-Add Data
Track and compare total minutes used by each application and version.
Reports information related to technical and non-technical cases from the point they were opened, until the time they were closed.
Compares individual device and total device population metrics to detect outlier performance in several key data elements. Enable identification of problem devices or performance.
Provides information on all service contracts regardless of expiration date. Includes serial number details per contract.
Provides a view to devices that have gone out of contact from the MDM to help pin-point Lost-Stolen. Also provides last known access point (AP) BSSID and friendly name for all out of contact devices.
Tracks repair logistics for all RMAs as they move through the repair process.
VisibilityIQ – Aggregated Data
Retrieve ANR data by individual device, device models or all devices to simplify troubleshooting and assist with debugging. Data also can identify ANR patterns.
Access usage data for applications running on individual Zebra® mobile computers to gauge the impact on productivity and optimize application usage and investments.
Pull battery level, voltage, capacity and other status level data from the previous 24 hours. Leverage the data to debug batteries, detect charging issues and analyze drain patterns.
Provide quantity and time stamp of manual or system-initiated reboots of a mobile computer. Also, determine repair needs based on device crashes.
Retrieve historical range-based, aggregated or last-known record data outlining device utilization based on the time the display was turned on. Determine the productivity impact of devices and optimize their use.